1. Introduction
At Canada Future Energy, we are committed to safeguarding your personal information and ensuring your privacy. As a company dedicated to creating greener, smarter, and more sustainable solutions for Canadian homeowners, we prioritize transparency in how we collect, use, and protect your data.
We adhere to all applicable privacy laws and regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA), to ensure your data is protected.
2. Data Collected
When you use our website, we may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and any other details you voluntarily provide through contact forms, account registration, or other interactions.
b. Non-Personal Information
- Browser type, IP address, device type, operating system, and website usage data collected via cookies or other tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our services.
- To communicate with you, including responding to inquiries and sending updates or promotional materials.
- To process transactions and provide customer support.
- To analyze website performance and user behavior.
- To comply with legal obligations.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences and settings.
- Understand how users interact with our website.
- Provide personalized content and advertisements.
You can control cookie settings through your browser or device preferences. Disabling cookies may limit certain features on our websit4.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Data Sharing and Disclosure
We do not sell your personal information to third parties.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Third Party Websites
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeRex, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeRex bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
10. Zoom SMS Policy
- Verbal: While on the phone with the user, we ask the customer to confirm if they wish to receive additional information via SMS. If the user agrees, the information is sent. We do remind them that messaging and data charges may apply and that they can opt-out at any time by replying STOP and that HELP provides them more information. We also ask them to refer to our privacy policy on our website.
- Inbound SMS: When a customer sends us an inbound SMS, it is considered implied consent for us to respond to their specific inquiry or request. After responding to the initial inquiry, we inform the customer about SMS communication options and explicitly request their consent for ongoing messages.
- Collection and Use of Personal Information
Canada Future Energy collects personal information, including phone numbers and other mobile data, solely to provide our services and communicate effectively with our clients. - Consent and Data Sharing
We obtain explicit consent before collecting any personal information. Canada Future Energy ensures that the phone numbers or mobile information provided will not be shared with any third-party providers or affiliates for marketing or promotional purposes. - Data Protection
Your privacy is our priority. All collected information is stored securely and used only for purposes directly related to the services you have requested. - By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
- By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message. Message & data rates may apply. Reply STOP to opt out of further messaging
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties on privacy policy
If you have any questions please reach us out at +1 (705)806-7776 or send us an email at [email protected]
Our Address is: 6 Sonic Way, North York, ON, M3C 0P1
Head office: 335 Admiral Blvd, Mississauga, ON, L5T 2N2.